Terms & Conditions for Buying Goods Online
Welcome to the Timekeepers online service. Please read these Terms & Conditions for Buying Goods Online before placing an order. By placing an order using this service you are accepting these Terms & Conditions for Buying Goods Online. These Terms & Conditions for Buying Goods Online only apply to goods purchased online using this Website.
Definitions & general considerations
"Personalised Item" means any item that is created by us in accordance with your specifications (this includes but is not limited to any item with customised design, metals, stones or engravements, or which is printed, customised, or otherwise made or changed to fit your bespoke requirements).
"We" and "us" means Timekeepers International Limited. Timekeepers is a trading name of Timekeepers International Limited.
"Website" means the website at www.timekeepers-ng.com
"You" means the person using the Website to purchase any of our goods online.
"Working days" means all days other than Saturdays, Sundays and Nigerian statutory and public holidays.
By using the Website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this Website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.
Please note that only residents of Nigeria may use the Website to purchase Goods.
Process for online orders and cancellations
Ordering process and contract formation
By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.
Certain steps must be followed for a binding contract to be formed between us, which are described below. After you have placed your order:
- we will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us and at this stage no contract is formed between us;
- when we despatch your goods from the warehouse, we will send you a confirmation email ("Despatch Email"). This email constitutes a formal acceptance of your order by us. This also means that a binding contract between us is formed and you and we are obliged to fulfil our obligations under that binding contract.
Important note regarding Personalised Items:
The above order process does not apply in relation to your orders for Personalised Items. We will acknowledge your order as described in step 1 above, however the following order process shall apply:
- Payment will be processed and taken when the order is placed with us. This is not an order confirmation or order acceptance from us.
- Your order will go into production shortly after the order is placed and payment is processed.
- Once your order is ready for dispatch from our warehouse, we will send you a despatch confirmation email. This email constitutes a formal acceptance of your order by us. This also means that a contract between us is agreed and we are obliged to fulfil our obligations under this contract.
Please note that orders (whether for Personalised Items or other items) will only be despatched once we have authorisation from your payment card issuer. We will aim to inform you as soon as possible if there is an issue with the payment authorisation process or with any validation checks for your order. We will not accept your order if payment is not authorised. Where there are issues with the authorisation process or validation checks, your delivery may be delayed as a result.
We do not have to accept your order, and in particular, we will not accept your order if:
- we do not have the goods in stock/the goods in stock appear to be damaged;
- your payment is not authorised;
- there is an error on our Website regarding the price or other details of the goods;
- you have cancelled your order in accordance with the instructions below
We will be in contact with you as soon as practicable (by email or by phone) in each of the above circumstances to discuss your options. We reserve the right to refuse any order.
Please note that some Personalised Items will be sent direct from a third party supplier.
Cancelling an order before despatch
If you change your mind after placing an order, you can cancel it at any time before we have sent our Despatch Email to you. Please see the Contact Us page for our telephone number and email. To cancel your order, you will need to give us your name and address details, as well as your order number.
Please note the above does not apply to your orders for Personalised Items
Returning goods after despatch
When you order from us online, you are entitled to a cooling off period after despatch of your goods. During this cooling-off period, you can return your goods without any charge (provided the goods have not been used and the packaging is intact).
Our cooling off period is 7 days (from delivery of the goods to you) which includes any statutory cooling off period.
This period starts the day the contract is agreed and becomes binding (i.e. you receive a Despatch Email from us) and ends 7 days after the day following delivery of the goods.
Unless we are at fault (for example where you have received faulty items, or items which are not as described), certain items are excluded from the cooling off period guarantee: these include Personalised Items, as well as pierced items where their packaging has been opened (please also see our dedicated Personalised Items Order Section below).
If you do receive faulty goods, please follow one of the procedures outlined on the Returning goods page.
Returning a gift
Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund. if they want to return the goods but we will exchange the unwanted gift for another item to the value of the gift, provided the goods are taken at any Timekeepers Store within the Cooling off Period.
Please refer to our Returns & Exchanges page for details of how and where to return goods.
If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please Contact us if you would like to return your goods and we will send you our DHL account number.
- If you received faulty goods, then returning the goods will be at no cost to you
- If you are not satisfied with the item you received, returning likewise will be at no cost to you.
Goods must be returned in their original condition, including immediate packaging, within the cooling off period.
Our lines are open 9am-6pm Monday to Friday
Please note that we cannot refund or exchange an item if:
- The item has been used or in any way appears not to be in its original condition
- The original packaging of the item has been damaged in any way.
Our returns policy does not affect your statutory rights.
Free delivery applies only to the states where we have our stores (see list below)
We reserve the right to change or discontinue free delivery at any time.
We work with several courier companies and consequently can deliver to most parts of Nigeria. We however do not undertake delivery by ourselves consequently will only be able to deliver to places covered by our partner courier companies.
Please note that we do not deliver outside Nigeria.
When will I receive my goods?
We will send you a Despatch Email as soon as your goods has been despatched and you should receive your goods within 3 – 5 working days.
We will make every effort to deliver your goods in accordance with the timescales stated above. We will not be liable for delays in delivering your goods where such delay is due to reasons outside of our control.
If the goods you have ordered are unavailable, you will receive an email notification or call from us to confirm this.
For more details on our delivery options see the Delivery Information page.
Some goods indicated on our website as such, are not available to buy online, but are available to buy at your local Timekeepers Store.
Pricing and payment
Prices throughout the Website are quoted in Nigerian Naira (=N=) and Payment can only be accepted in Naira. Prices include VAT. Packing and delivery costs will be added to the total price of your goods (and will be clearly indicated on your order check out page). Prices quoted on the Website are applicable exclusively to goods purchased through this Website. Prices applicable to goods for purchase in Timekeepers stores may differ from those quoted on this Website.
While we make every effort to ensure that the goods shown on our Website are currently available at the price shown on the Website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable at the price or conditions shown, you will be notified as soon as possible.
If a pricing error is made on our Website or in the ordering process, we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. If we cannot get in contact with you to notify you of the error, your order will be cancelled. In those circumstances, no payment will be taken from you or, if applicable, any payment taken in advance will be refunded.
Please note that your payment card will be debited when you place the order.
See Delivery Information page for more details on how to have your order delivered for free.
While we make every effort to ensure our Website is as accurate, current and complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control.
In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact us prior to placing an order on the Website.
We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.
Changes to Terms & Conditions for Buying Goods Online
We reserve the right to change these Terms & Conditions for Buying Goods Online from time to time. If this happens, we will post the new Terms & Conditions for Buying Goods Online on the website. If you do not wish your purchase(s) to be governed by the revised Terms & Conditions for Buying Goods Online, you must not place any further orders.
These Terms & Conditions for Buying Goods Online are governed by the laws of Nigeria and you and we agree to use the Nigerian courts if there is any dispute between us.
If any part of these Terms & Conditions for Buying Goods Online is found to be invalid by law, the rest of them remain valid and enforceable