Terms & Conditions

Welcome to the TimeKeepers International Limited Website. By continuing to use this Website, you are indicating that you accept these Terms & Conditions of Use. If you do not agree to be bound by these Terms & Conditions of Use you should immediately stop using the Website.

Please note that any purchases you make on this Website will be governed by our Terms and Conditions for Buying Goods Online

Please also read our Privacy Policy for details about data protection and how we use the personal information you give us through this Website.

 

Definitions

  • "We" and "us" means Timekeepers International Limited. Timekeepers is a trading name of Timekeepers International Limited.
  • "Website" means the website at www.timekeepers-ng.com
  • "You" means the person using the Website whether as a guest or as a registered user. The Website is intended for Nigerian users only.

 

Website content
All copyright, trademarks and other intellectual property rights in all materials or content contained in the Website are owned or licensed by us (unless otherwise specified) or are the property of third parties offering goods for sale or posting details through this Website.

Except as specifically authorised below, you may not do any of the following without obtaining our prior written consent:

  1. Copy, reproduce, distribute, republish, download, display, post, transmit, commercially exploit or create derivative works of any part of the Website. This prohibition applies, but is not limited, to the text, graphics, animations, photographs, pictures, data, images, audio and video clips available from the Website;
  2. Download, edit, reproduce or use any material and content contained within the Website for the purpose of advertising, promoting, endorsing or implying any connection with you or any third party;
  3. Utilise any data mining, robots, or similar data gathering/extraction tools to extract (whether once or many times) for re-utilisation, any substantial parts of the Website; or
  4. Create and/or publish your own database that features substantial parts of this Website (including without limitation prices and product listings).

You may print or download any page(s) for your own personal and non-commercial use only. If you have any doubts about what you can do, please go to our Contact Us page to apply for permission to reproduce the Website or any part of it.

 

Your obligations
You will not:

  1. Use the Website (or any part of it) for any illegal purpose and agree to use it at all times in accordance with all relevant laws;
  2. Upload or transmit through the Website (i) any computer viruses, macro viruses, trojan horses, worms or anything else designed to interfere with, interrupt or disrupt the normal operating procedures of a computer or (ii) any material, including without limitations, any comments which are defamatory, offensive, or of an obscene or menacing character, or that may cause annoyance, inconvenience or needless anxiety;
  3. Use the Website in a manner which (i) may cause the Website to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the Website is in any way impaired or (ii) violates or infringes the rights of any person, firm or company (including, but not limited to, rights of intellectual property, rights of confidentiality or rights of privacy);
  4. Create or publish a hypertext link to any part of the Website without our express written consent except that you may create a hypertext to the Website as long as the link does not portray us or our affiliates, or their products or services in a false, misleading, derogatory, or offensive matter. You may not use any of our logos or proprietary marks as part of the link without our express written consent (which consent we may withdraw at any time);
  5. Frame or use framing techniques to enclose any part of the Website or any content accessible on it without our express written consent. You will not use any meta tags or any other hidden text using our (or our affiliates') names, logos, brands or marks without our express written consent. Any unauthorised use terminates the permission or license granted by us to use this Website in addition to our other rights; or
  6. Attempt any unauthorised access to any part or component of the Website.

You warrant that by accessing and using the Website you will not be in breach of any laws or regulations that apply to you.

We may monitor any activity and content associated with the Website. We will investigate any reported violation of these Terms & Conditions of Use or complaints relating to the Website and take any action that we believe is appropriate.

 

Our liability to you
While we make every effort to ensure our Website is as accurate, current, complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control. In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact Us prior to placing an order on the Website.

The Website is provided, on an "as is" and "as and when available" basis without any representation or endorsement and we make no warranties of any kind, whether express or implied, in relation to the Website or its content offered on the Website.

We cannot guarantee that the Website is free from computer viruses, and you should take your own precautions in this respect. We will not be responsible or liable to you for any loss of content or material as a result of uploading to or downloading from the Website. If a fault occurs in the service you should report it to service@timekeepers-ng.com and we will attempt to correct the fault as soon as we reasonably can.

We will try to make sure that the Website is always available. However, this is not always possible and access to the Website may be suspended temporarily and without notice in the case of any system failure, maintenance or repair or for any other reasons outside our control, as well as for any breach by you of these Terms & Conditions of Use.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

 

Links and third party e-commerce
The Website may contain links to other websites; these external websites are not under our control. We provide these links because we think they might interest you, but we do not monitor or endorse these other websites. We are not liable for such websites and cannot make any guarantees about them.

If you use our Website to deal with a third party (for example to enter a competition), it is up to you to read and comply with the Terms & Conditions and Privacy Policies of such third parties.

Please also see our Privacy Policy for more details of how we use your information.

 

Suspension or termination of the Website or Services
We reserve the right to suspend or terminate the Website or remove any of the services on it with immediate effect at any time, and without notice, for example if:

  • There is a change in the law that limits our ability to provide the Website;
  • An event beyond our control stops us providing the Website (eg: technical difficulties).

 

Changes to Terms & Conditions of Use of this Website
We reserve the right to change these Terms & Conditions of Use from time to time. If this happens, we will post the new Terms & Conditions of Use on the Website. It is your responsibility to ensure you regularly check these Terms & Conditions of Use to familiarise yourself with their terms and check any updates. If you do not wish to be governed by the revised Terms & Conditions of Use, please stop using the Website.

 

General
These Terms & Conditions of Use are governed by the laws of Federal Republic of Nigeria and you and we agree to use the Nigerian courts (specifically Lagos Nigeria) if there is any dispute between us.

If any part of these Terms & Conditions of Use is found to be invalid by law, the rest of them remain valid and enforceable.

 

User Content Terms of Use
These User Content Terms of Use govern your conduct associated with the customer ratings and review and the customer stories you may post or upload on our Website.

 

Your obligations when posting or uploading content
By submitting any content to us, you represent and warrant that:

You are the sole author and owner of the intellectual property rights in that content or that you have permission from the owner and you have obtained the informed consent of any subjects of the images and that any subjects featured in any such images are at least 18 years of age at the time such material was created;

  • All "moral rights" that you may have in such content has been voluntarily waived by you;
  • All content that you post is accurate;
  • You are at least 18 years old;
  • Use of the content you supply does not violate these User Content Terms of Use and will not cause injury to any person or entity.

You further agree and warrant that you shall not submit any content:

  • That is known by you to be false, inaccurate or misleading;
  • That infringes any third party's copyright, patent, trade mark, trade secret or other proprietary rights or rights of publicity or privacy;
  • That violates any law, statutes, ordinates or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
  • That is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, of a sexual nature, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
  • For which you were compensated or granted any consideration
  • Tthat includes any information that references other websites, addresses, email addresses; contact information or phone numbers;
  • That contains any computer viruses, worms or other potentially damaging computer programs or files.

You agree to compensate and hold us (and our officers, directors, agents, subsidiaries, joint ventures, employees and third party service providers) harmless from all claims, demands and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorney's fees, arising out of a breach of your representations and warranties set out above or your violation of any law or the rights of a third party.

 

How we may use any content you submit
For any content that you submit, you grant us a perpetual, irrevocable, royalty-free, transferable right and licence to use, reproduce, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technologies throughout the world (whether in whole or in part, and whether cropped, adapted, altered or otherwise manipulated) without compensation to you.

All content that you submit may be used at our sole discretion. We reserve the right to change, condense or delete (without notice) any content on our Website that we deem, in our sole discretion, to violate the content guidelines or any other provisions of these User Content Terms of Use. We do not guarantee that you will have any recourse through us to edit or delete any content you have submitted. Ratings and written comments are generally posted within 2-4 business days from submission. However, we reserve the right to remove or to refuse to post any submission for any reason.

You acknowledge that you are responsible for the content of your submission. None of the content that you submit shall be subject to any obligation of confidence on our part, our agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees.

 

How we may use your details
By submitting your email address in connection with your rating and review or your stories, you agree that we, and any third party service providers, may use your email address to contact you about the status of your review and for other administrative purposes.

We may be required to disclose and shall disclose your identity to any third party who is claiming that any material posted or uploaded by you to our Website constitutes a violation of their intellectual property rights or of their right to privacy.

 

Checkout assistant service
When you use our online stores, such as [www.timekeepers-ng.com], details of any products that you seek to purchase and your email address may be collected as you fill in the Checkout form. If you do not complete your purchase we may contact you using these details to offer our assistance (in case, for instance, you were experiencing technical difficulties) and allow you to finalise your purchase.

You can choose to stop receiving our Checkout Assistance emails at any time by following the link at the bottom of each assistance email.

 

Terms & Conditions for Buying Goods Online
Welcome to the Timekeepers online service. Please read these Terms & Conditions for Buying Goods Online before placing an order. By placing an order using this service you are accepting these Terms & Conditions for Buying Goods Online. These Terms & Conditions for Buying Goods Online only apply to goods purchased online using this Website.

 

Definitions & general considerations
"Personalised Item" means any item that is created by us in accordance with your specifications (this includes but is not limited to any item with customised design, metals, stones or engravements, or which is printed, customised, or otherwise made or changed to fit your bespoke requirements).

"We" and "us" means Timekeepers International Limited. Timekeepers is a trading name of Timekeepers International Limited.

"Website" means the website at www.timekeepers-ng.com  

"You" means the person using the Website to purchase any of our goods online.

"Working days" means all days other than Saturdays, Sundays and Nigerian statutory and public holidays.

By using the Website to buy goods online, you confirm that you are at least 18 years old, or, if you are under 18, that you are placing an order on this Website with the consent of your parent or guardian. We do not sell goods to children online, but we do sell children's goods for purchase by people over 18.

Please note that only residents of Nigeria may use the Website to purchase Goods.

 

Process for online orders and cancellations:

Ordering process and contract formation
By completing and submitting an electronic order, you are making an offer to purchase goods which, if accepted by us, will result in a binding contract.

Certain steps must be followed for a binding contract to be formed between us, which are described below. After you have placed your order:

  1. We will send you, as soon as possible, an email to acknowledge your order. It will confirm which goods you have ordered. This email is not an order acceptance from us and at this stage no contract is formed between us;
  2. When we despatch your goods from the warehouse, we will send you a confirmation email ("Despatch Email"). This email constitutes a formal acceptance of your order by us. This also means that a binding contract between us is formed and you and we are obliged to fulfil our obligations under that binding contract.

 

Important note regarding Personalised Items: The above order process does not apply in relation to your orders for Personalised Items. We will acknowledge your order as described in step 1 above, however the following order process shall apply:

  1. Payment will be processed and taken when the order is placed with us. This is not an order confirmation or order acceptance from us.
  2. Your order will go into production shortly after the order is placed and payment is processed.
  3. Once your order is ready for dispatch from our warehouse, we will send you a despatch confirmation email. This email constitutes a formal acceptance of your order by us. This also means that a contract between us is agreed and we are obliged to fulfil our obligations under this contract.

Please note that orders (whether for Personalised Items or other items) will only be despatched once we have authorisation from your payment card issuer. We will aim to inform you as soon as possible if there is an issue with the payment authorisation process or with any validation checks for your order. We will not accept your order if payment is not authorised. Where there are issues with the authorisation process or validation checks, your delivery may be delayed as a result.

We do not have to accept your order, and in particular, we will not accept your order if:

  • We do not have the goods in stock/the goods in stock appear to be damaged;
  • Your payment is not authorised;
  • There is an error on our Website regarding the price or other details of the goods;
  • You have cancelled your order in accordance with the instructions below     

We will be in contact with you as soon as practicable (by email or by phone) in each of the above circumstances to discuss your options. We reserve the right to refuse any order.

Please note that some Personalised Items will be sent direct from a third party supplier.

 

Cancelling an order before despatch
If you change your mind after placing an order, you can cancel it at any time before we have sent our Despatch Email to you. Please see the Contact Us page for our telephone number and email. To cancel your order, you will need to give us your name and address details, as well as your order number.

If you cancel part of an order the postage and packaging charge is recalculated on the price of the goods you keep. This may affect your delivery charge payment. For example, if your order is for N72,000 worth of goods and you then cancel an N18,000 item, your order total will drop below N60,000, and you will no longer qualify for FREE delivery.

Please note the above does not apply to your orders for Personalised Items

 

Returning goods after despatch:

Cooling off period
When you order from us online, you are entitled to a cooling off period after despatch of your goods. During this cooling-off period, you can return your goods without any charge (provided the goods have not been used).

Our cooling off period is 21 days (from delivery of the goods to you) which includes any statutory cooling off period.

This period starts the day the contract is agreed and becomes binding (i.e. you receive a Despatch Email from us) and ends 21 days after the day following delivery of the goods.

Unless we are at fault (for example where you have received faulty items, or items which are not as described), certain items are excluded from the cooling off period guarantee: these include Personalised Items, as well as pierced items where their packaging has been opened (please also see our dedicated Personalised Items Order Section below).

 

Faulty goods
If you do receive faulty goods, please follow one of the procedures outlined on the How to Return Items page.

 

Returning a gift
Cash refunds for gifts can only be made to the payment card used to purchase the goods. So if you buy a gift online, the recipient will not be able to get a cash refund. if they want to return the goods but we will exchange the unwanted gift for another item to the value of the gift, provided the goods are taken at any Timekeepers Store within the Cooling off Period.

 

Returning goods
Please refer to our Returns & Exchanges page for details of how and where to return goods.

If you wish to return goods you have a duty to keep them in your possession and to take reasonable care of them until you return them. Please telephone us if you would like to return your goods and we will send you our UPS account number.

  • If you received faulty goods, then returning the goods will be at no cost to you
  • If however the goods were delivered to you in good condition, then you will be responsible for the cost of returning the goods.

Goods must be returned in their original condition, including immediate packaging, within the cooling off period.

Our lines are open 9am-6pm Monday to Friday.

Please note that we cannot refund or exchange an item if:

  • The item has been used or in any way appears not to be in its original condition
  • The original packaging of the item has been damaged in any way.

Our returns policy does not affect your statutory rights.

 

Delivery information
Free delivery applies only to the states where we have our stores (see list below) and are only on orders totalling ₦60,000 and above (including VAT) placed on the Timekeepers Website

  • Lagos
  • Enugu
  • Oyo
  • FCT

To qualify for FREE delivery, the total amount of the goods (including gift options and engraving service) purchased after any discount voucher is applied, must be ₦60,000 or more.

Goods ordered must come to this total before any packing charges are added (where applicable).

We reserve the right to change or discontinue free delivery at any time.

We work with several courier companies and consequently can deliver to most parts of Nigeria. We however do not undertake delivery by ourselves consequently will only be able to deliver to places covered by our partner courier companies.

Please note that we do not deliver outside Nigeria.

 

When will I receive my goods?
We will send you a Despatch Email as soon as your goods has been despatched and you should receive your goods within 3 – 5 working days.

We will make every effort to deliver your goods in accordance with the timescales stated above. We will not be liable for delays in delivering your goods where such delay is due to reasons outside of our control.

 

Product availability
If the goods you have ordered are unavailable, you will receive an email notification or call from us to confirm this.

For more details on our delivery options see the Delivery Information page.

Some goods indicated on our website as such, are not available to buy online, but are available to buy at your local Timekeepers Store.

 

Pricing and payment
Prices throughout the Website are quoted in Nigerian Naira (=N=) and Payment can only be accepted in Naira. Prices include VAT. Packing and delivery costs will be added to the total price of your goods (and will be clearly indicated on your order check out page). Prices quoted on the Website are applicable exclusively to goods purchased through this Website. Prices applicable to goods for purchase in Timekeepers stores may differ from those quoted on this Website.

While we make every effort to ensure that the goods shown on our Website are currently available at the price shown on the Website, we cannot guarantee that this will always be the case. If goods you have ordered online are unavailable at the price or conditions shown, you will be notified as soon as possible.

If a pricing error is made on our Website or in the ordering process we will inform you as soon as possible and give you the option of buying the goods at the correct price or cancelling the order. If we cannot get in contact with you to notify you of the error, your order will be cancelled. In those circumstances, no payment will be taken from you or, if applicable, any payment taken in advance will be refunded.

Please note that your payment card will be debited when you place the order.

See Delivery Information page for more details on how to have your order delivered for free.

 

Our Liability
While we make every effort to ensure our Website is as accurate, current and complete or error free as possible, unless we are at fault we are not liable for any inaccuracies or errors which are beyond our reasonable control.

In particular, we cannot guarantee that colours in our images will be rendered correctly on different computer monitors. The product dimensions supplied are intended to give an approximate indication of the size of individual products. Products shown may not be actual size. If you have any doubts about the colour, size or any other specification of the goods you wish to order, we recommend you Contact us prior to placing an order on the Website.

We will not be responsible to you or any third party for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any indirect or consequential loss in connection with your use of the Website.

 

Changes to Terms & Conditions for Buying Goods Online
We reserve the right to change these Terms & Conditions for Buying Goods Online from time to time. If this happens, we will post the new Terms & Conditions for Buying Goods Online on the website. If you do not wish your purchase(s) to be governed by the revised Terms & Conditions for Buying Goods Online, you must not place any further orders.

These Terms & Conditions for Buying Goods Online are governed by the laws of Nigeria and you and we agree to use the Nigerian courts if there is any dispute between us.

If any part of these Terms & Conditions for Buying Goods Online is found to be invalid by law, the rest of them remain valid and enforceable.